Refund and cancellation policy
Last updated November 3, 2026
Plain terms for subscriptions and screening fees.
Free trial
Every account starts with 14 days of every feature. No card is needed, and nothing is charged unless you choose a plan.
Cancelling a plan
Cancel anytime from Plan & billing in the app, with no fees. Your plan stays on until the end of the month you've paid for, then paid features lock. Tenant screening stays free and your data stays in your account.
Refunds for subscriptions
Monthly fees aren't refunded for partly used months, except where the law requires it. If you were charged by mistake (for example, after cancelling, or twice), contact vndrpos@gmail.com within 30 days and we'll refund it in full.
Screening fees (paid by applicants)
If a screening can't be completed after an applicant pays, we refund the fee for the checks that weren't run. Some states limit screening fees or require unused amounts to be refunded; we follow those rules. Applicants can request a refund through vndrpos@gmail.com.